(a) Unless otherwise agreed in writing or except where they are at variance with

(i) the regulations governing services performed on behalf of governments, government bodies or any other public entity or

(ii) the mandatory provisions of local law, all offers or services and all resulting contractual relationship(s) between any of the affiliates of Faenewl Business Services Establishment, with registered office: P.O Box 53099, Abu Dhabi  (hereinafter the  “Company”) and Client (the “Contractual Relationship(s)”) shall be governed by these general conditions of service (hereinafter the “General Conditions” or “GTS”).

(b) The Company may perform services for persons or entities (private, public or governmental) issuing instructions (hereinafter, the “Client”).

(c) General or special terms and conditions in use by Client shall not apply under any circumstance, unless expressly accepted in writing by Company. Client acknowledges that the GTS supersedes these general terms and conditions, regardless of whether Company has rejected it upon receipt thereof.

(d) The terms and condition stated in the GTS will be the master terms and condition, which cannot be supersede by any other terms and condition express in any other format, and will be deemed as additional terms only. Where there is a conflict between the GTS and additional terms express in other format whilst in the course of business, the GTS will supersede.



(a) The Company will provide services using reasonable care and skill and in accordance with Client’s specific instructions as confirmed by the Company or, in the absence of such instructions:

(1) The terms of any standard order form or standard specification sheet of the Company; and/or

(2) Any relevant trade custom, usage or practice; and/or

(3) Such methods as the Company shall consider appropriate on technical, operational and/or financial grounds.

(d) Should Client request that the Company witness any third party intervention, Client agrees that the Company’s sole responsibility is to be present at the time of the third party’s intervention and to forward the results, or confirm the occurrence, of the intervention. Client agrees that the Company is not responsible for the condition or calibration of apparatus, instruments and measuring devices used, the analysis methods applied, the qualifications, actions or omissions of third party personnel or the analysis results.

(e) The Company may delegate the performance of all or part of the services to a subcontractor (hereinafter, the “Consultant”), and Client authorizes Company to disclose all information necessary for such performance to the Consultant.

(f) Should Company receive documents reflecting engagements contracted between Client and third parties or third party documents, such as copies of sale contracts, letters of credit, bills of lading, etc., they are considered to be for information only, and do not extend or restrict the scope of the services or the obligations accepted by the Company.

(g) Client acknowledges that the Company, by providing the services, neither takes the place of Client or any third party, nor releases them from any of their obligations, nor otherwise assumes, abridges, abrogates or undertakes to discharge any duty of Client to any third party or that of any third party to Client.


The Client will:

(a) Ensure that sufficient information, instructions and documents are given in due time (and, in any event not later than 48 hours prior to the desired intervention) to enable the required services to be performed;

(b) procure all necessary access for the Company’s representatives to the premises where the services are to be performed and take all necessary steps to eliminate or remedy any obstacles to, or interruptions in, the performance of the services;

(c) Supply, if required, any special equipment and personnel necessary for the performance of the services;

(d) ensure that all necessary measures are taken for safety and security of working conditions, sites and installations during the performance of services and will not rely, in this respect, on the Company’s advice whether required or not;

(e) inform Company in advance of any known hazards or dangers, actual or potential, associated with any order or samples or testing including, for example, presence or risk of radiation, toxic or noxious or explosive elements or materials, environmental pollution or poisons;

(f) fully exercise all its rights and discharge all its liabilities under any relevant sales or other contract with a third party and at law.


(a) Fees not established between the Company and Client at the time the order is placed or a contract is negotiated, shall be at the Company’s standard rates (which are subject to change) and all applicable taxes shall be payable by Client.

(b) Unless a shorter period is established in the contract, Client will promptly pay not later than 14 days from the relevant invoice date or within such other period as may be established by the Company in the contract (the “Due Date”).

(c) Client shall not be entitled to retain or defer payment of any sums due to the Company on account of any dispute, counter claim or set off which it may allege against the Company.

(d) Company may elect to bring action for the collection of unpaid fees in any court having competent jurisdiction.

(e) Client shall pay all of the Company’s collection costs, including attorney’s fees and related costs.

(f) In the event any unforeseen problems or expenses arise in the course of carrying out the services the Company shall endeavor to inform Client and shall be entitled to charge additional fees to cover extra time and cost necessarily incurred to complete the services.

(g) If fees are paid in lieu of services rendered, the Company shall retain the fees in trust, until all agreed services are executed or until three months has passed with no communication from the Client with respect to clause 3 above.

(h) If the Company is unable to perform all or part of the services for any cause whatsoever outside the Company’s control including failure by Client to comply with any of its obligations provided for in clause 3 above the Company shall nevertheless be entitled to payment of:

(1) the amount of all non-refundable expenses incurred by the Company; and

(2) a proportion of the agreed fee equal to the proportion of the services actually carried out.



The Company shall be entitled to immediately and without liability either suspend or terminate provision of the services in the event of:

(a) failure by the Client to comply with any of its obligations hereunder and such failure is not remedied within 30 days that notice of such failure has been notified to Client; or (b) any suspension of payment, arrangement with creditors, bankruptcy, insolvency, receivership or cessation of business by Client.


(a) Limitation of Liability:

(1) The Company is neither an insurer nor a guarantor and disclaims all liability in such capacity.

(2) Clients seeking a guarantee against loss or damage should obtain appropriate insurance.

(3) The Company shall not be liable for any delayed, partial or total non-performance of the services arising directly or indirectly from any event outside the Company’s control including failure by Client to comply with any of its obligations hereunder.

(4) The liability of the Company in respect of any claim for loss, damage or expense of any nature and howsoever arising shall in no circumstances exceed a total aggregate sum equal to 5 times the amount of the fee paid in respect of the specific service, which gives rise to such claim or US$5,000 (or its equivalent in local currency), whichever is the lesser.

(5) The Company shall have no liability for any indirect or consequential loss including without limitation loss of profits, loss of business, loss of opportunity, loss of goodwill and cost of product recall. It shall further have no liability for any loss, damage or expenses arising from the claims of any third party (including, without limitation, product liability claims) that may be incurred by the Client.

(6) In the event of any claim, Client must give written notice to the Company within 30 days of discovery of the facts alleged to justify such claim and, in any case, the Company shall be discharged from all liability for all claims for loss, damage or expense unless suit is brought within one year from:

(i) the date of performance by the Company of the service which gives rise to the claim; or

(ii) the date when the service should have been completed in the event of any alleged nonperformance.

(b) Indemnification: Client shall guarantee, hold harmless and indemnify the Company and its officers, employees, Consultants against all claims (actual or threatened) by any third party for loss, damage or expense of whatsoever nature including all legal expenses and related costs and howsoever arising relating to the performance, purported performance or non-performance, of any services.



(a)  Each party (referring to Company, Consultant and Client) shall keep strictly, private and confidential all information and documentation relating to any agreement, where knowledge has been acquired from the results of discussions, negotiations and all other communications prior to entering in to, during the duration of an agreement or afterwards. Under no circumstance should such information or documentation be made available to any third party, without the explicit prior consent of the other party.

(b)  The parties will disclose, in whole nor in part, neither any information nor documentation regarding the Agreement, business affairs and customers of each other, nor shall any party make commercial use of the same or any part thereof without the prior written consent of the disclosing party.

(c)  This provision shall survive any termination of the services and shall continue to apply to Client and Consultant.



(a) If any one or more provisions of these General Conditions are found to be illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.

(b) During the course of providing the services and for a period of one year thereafter Client shall not directly or indirectly entice, encourage or make any offer to Company’s employees to leave their employment with the Company.

(c) Use of the Company’s corporate name or registered marks for advertising purposes is not permitted without the Company’s prior written authorization.



Unless specifically agreed otherwise, all disputes arising out or in connection with Contractual Relationship(s) hereunder shall be subject to the exclusive jurisdiction of the Courts of the Dubai International Financial Centre or Abu Dhabi Global Market in the United Arab Emirates.

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